Our 14 days returns policy means that if for any reason you are unhappy with your purchase or the product received, you can return the item(s) to us in its original condition. This is providing that we have been informed of the return and you have sent an email in regards to the reasons for return within the first 14 days of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Bespoke Made to Order products are not eligible for any refunds or exchange. This is due to the fact the products have been customized for your individual needs and cannot be restocked.
Please note when returning an item; if there are no defects on the item, there is no damage to the item or the item is simply unwanted then you will be responsible for the cost of returning the item(s) back to us. We ask that the goods are sent back to us using a tracked service as we will not be responsible for item(s) lost in transit. Goods must be returned to us in the same condition they were in at the time of delivery and in their original packaging or similar. If an item has been used we will not accept the return and a refund will not be obliged. Please send items back to:
We can collect the item(s) from you at a minimum cost of £50 depending on the item(s) and location. This charge will be deducted from the refund total. Items which are not adequately packaged at time of collection may not be collected and a charge of £35 may be levied to cover the cost of a failed collection.
In the event the item(s) delivered is damaged or faulty please email us a photo to firstname.lastname@example.org within 24 hours of taking delivery, clearly showing the damage or fault of the item. In this instance, we would arrange to collect the item(s) back from you. Please ensure you keep all the original packaging and repack the item with care. Our courier will make the collection and upon inspection at our warehouse, a refund or replacement will be arranged.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been assembled incorrectly.
Refunds will be issued within 30 days of receipt of goods and after they have been inspected for damage. We reserve the right to withhold all or part of your refund if items are returned damaged. All refunds will be issued back to the original payment method within 10 working days. Please note that any refund provided will be minus administration fees.
Our returns policy does not affect your legal and statutory consumer rights.